Refund & Return Policy

At Zarqam Wear, we value your satisfaction and strive to provide you with the best quality clothing and shawls.
Please read our refund and return policy carefully before making a purchase.

Return & Exchange Eligibility

• Customers can request a refund or exchange within 2 days of receiving their order only if:

  • The color or design received is different from what was ordered.

Non-Returnable Items

• Products cannot be exchanged or refunded if:

  • The embroidery or fabric has been damaged after delivery.

  • The product has been used, washed, or altered in any way.

Refund Process

• Once your return request is approved, your refund will be processed within 2 working days.

• Refunds will be made via the same payment method used during purchase.

Note

• Please ensure the item is returned in its original condition with all tags and packaging intact.

• We reserve the right to refuse a return if the product does not meet the above conditions.

If you have any questions, please contact us via WhatsApp or email — our team will be happy to assist you.